This Privacy Policy explains how we collect, use, store, and protect personal information in connection with our real estate services in Sharjah and the United Arab Emirates, in accordance with applicable laws and regulations.

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By accessing our website, contacting us, or using our services, you acknowledge and agree to the practices described in this Privacy Policy.

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What Is Personal Information?

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For the purposes of this Privacy Policy, personal information refers to any information that identifies, or can reasonably identify, an individual. This includes names, contact details, nationality, occupation, identification information, property preferences, and any information you voluntarily provide to Sakenah Real Estate through digital or direct communication channels.

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Personal Information We Collect

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Depending on how you interact with Sakenah, we may collect and store personal information such as:

• Full name and contact details (email address, phone number, and residential address)

• Nationality, residency status, and identification details where required

• Profession, employment, or business information

• Property preferences, inquiries, and transaction-related data

• Information submitted through website forms, emails, calls, or meetings

• Technical data related to website usage, analytics, and device information

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We may also collect non-personal or aggregated data to analyze website performance and improve user experience.

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How We Collect Personal Information

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We collect personal information primarily directly from you, including when you:

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• Visit or browse the Sakenah Real Estate website

• Submit inquiry, contact, or registration forms

• Communicate with us via phone, email, or messaging platforms

• Request information about properties, rentals, sales, or property management services

• Engage in discussions, consultations, or agreements

• Participate in surveys, feedback requests, or promotional activities

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Where permitted by law, we may also collect information from third parties such as property owners, developers, professional advisors, public records, or service providers—with your consent or where necessary for legitimate business purposes.

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Cookies and Website Analytics

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Our website uses cookies and similar technologies to enhance functionality, analyze website traffic, and improve overall user experience. Cookies don't collect personal information directly but may gather anonymized data related to browsing behavior and site usage.

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You may disable cookies through your browser settings; however, doing so may limit certain website features.

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Purpose of Collecting and Using Personal Information

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Sakenah Real Estate collects, uses, and stores personal information for legitimate business purposes, including to:

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• Provide real estate services, property listings, and client support

• Respond to inquiries and communicate relevant property information

• Facilitate property rentals, sales, leasing-style management, and ownership transitions

• Improve website performance, services, and customer experience

• Maintain accurate business and client records

• Comply with legal, regulatory, and contractual obligations under UAE law

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All personal information is handled with care, confidentiality, and professional responsibility.

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Disclosure of Personal Information

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We may disclose personal information to:

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• Our employees, authorized agents, and representatives

• Property owners, developers, and relevant transaction counterparties

• Professional advisors, including legal, financial, and tax consultants

• Service providers supporting IT systems, hosting, communications, or administration

• Government authorities or regulators where required by UAE law

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Sakenah Real Estate does not sell personal information to third parties.

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Marketing Communications

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Where permitted by applicable laws, we may contact you with information about properties or services that may be relevant to your interests. You can opt out of marketing communications at any time by contacting us directly or using the unsubscribe options included in our messages.

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Access, Correction, and Updates

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You have the right to request access to the personal information we hold about you and to request corrections if the information is inaccurate, incomplete, or outdated. Requests can be made using the contact details provided on our website, and we'll respond within a reasonable timeframe in accordance with applicable regulations.

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Data Security

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We implement reasonable technical and organizational measures to safeguard personal information against misuse, loss, unauthorized access, or disclosure. While we take data protection seriously, no online transmission can be guaranteed to be fully secure, and information is provided at your own risk.

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International Data Transfers

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Personal information may be stored or processed using secure cloud-based systems or service providers located outside the United Arab Emirates. When this occurs, Sakenah Real Estate takes reasonable steps to ensure appropriate safeguards are in place to protect your personal information.

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Third-Party Websites

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Our website may include links to third-party websites. Sakenah Real Estate is not responsible for the privacy practices, content, or security of external websites. We encourage users to review the privacy policies of any third-party sites they visit.

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Complaints and Contact

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If you have any questions, concerns, or complaints regarding this Privacy Policy or the handling of your personal information, please contact us using the details provided on our website. We're committed to addressing concerns promptly and professionally.

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Updates to This Privacy Policy

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Sakenah Real Estate may update this Privacy Policy from time to time to reflect changes in legal requirements or business practices. The most current version will always be available on our website.